Terms and Conditions
Last updated: November 27, 2025
Please read these terms and conditions carefully before using our services or making a purchase.
Introduction
Welcome to Pentacle India. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
General Terms
Pentacle India specializes in manufacturing and supplying high-quality musical instrument fittings and parts. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
All products displayed on our website are subject to availability. We make every effort to display accurate product information, but we do not warrant that product descriptions, images, or other content are accurate, complete, or error-free.
Products and Services
Product Information
- All products are crafted with professional-grade materials
- Product specifications may vary slightly from displayed information
- Images are for illustration purposes and may differ from actual products
- We reserve the right to modify product specifications without notice
Custom Orders
We offer custom manufacturing services for bulk orders and specific requirements. Custom orders require prior consultation and may have different terms regarding pricing, delivery, and returns.
Pricing and Payment
Pricing
- All prices are quoted in Indian Rupees (INR) unless otherwise stated
- Prices are subject to change without prior notice
- Bulk order discounts are available upon request
- Additional charges may apply for shipping, customs, and taxes
Payment Terms
- Payment is required in full before order processing for new customers
- We accept bank transfers, credit cards, and other approved payment methods
- For established business customers, credit terms may be available
- All payments must be made in the currency specified in the invoice
Order Processing and Fulfillment
- Order confirmation will be sent via email after successful payment
- Processing time varies depending on product availability and customization requirements
- We will notify you of any delays or issues with your order
- Orders cannot be cancelled or modified once processing has begun
- You are responsible for providing accurate shipping information
Shipping and Delivery
We ship worldwide. Shipping costs and delivery times vary based on destination and order size. Detailed shipping information is available in our Shipping Policy.
- Risk of loss passes to the buyer upon delivery to the carrier
- Delivery times are estimates and not guaranteed
- Customs clearance delays are beyond our control
- You are responsible for any import duties, taxes, or customs fees
Returns and Refunds
Return Policy
- Products may be returned within 14 days of receipt if unused and in original condition
- Custom-made or personalized products cannot be returned unless defective
- Return shipping costs are the buyer's responsibility unless the item is defective
- Refunds will be processed within 7-10 business days after receiving the returned item
Defective Products
If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will arrange for replacement or refund at no additional cost to you.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Pentacle India and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
Limitation of Liability
To the fullest extent permitted by law, Pentacle India shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services.
Our total liability for any claim related to our products or services shall not exceed the amount paid by you for the specific product or service in question.
Warranty Disclaimer
Our products are provided "as is" without warranty of any kind. While we strive for the highest quality, we do not guarantee that our products will meet your specific requirements or that they will be error-free or uninterrupted.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: sales@pentacleindia.com
Phone: +91-9830676961
Address: 134 Main Road East, P.O. New Barrackpore, Dist-24 Parganas (N), Kolkata - 700131, West Bengal, India